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FAQ

  1. How may I contact you?

    Our email address is: customerservice@DonnaLoren.net.

    Our Mailing Address:
    DonnaLoren.com
    611 South Palm Canyon Dr., Suite #7255
    Palm Springs, CA 92264
  2. What are your shipping rates?

    DOMESTIC FLAT RATE (per order): 

    USPS First Class Mail $3.99, USPS Priority Mail: $7.99 (approximately 2-3 business days with tracking) any size order.

    CANADA FLAT RATE (per order):

    USPS First Class Mail $9.99 flat rate.

    USPS Priority Mail (up to 4 lbs): $22.99. For shipments of more than 4 lbs. or oversized shipments that will not fit in a Flat Rate Small Priority Mail Box or Flat Rate Envelope, we will contact you for additional surcharges. Posters shipped in a tube will require additional postage for Canadian and International Orders.

    Tracking is not available on these services.

    All shipments will be sent with Customs Declarations and recipient is responsible for any duties or tariffs due from the Canadian government.

    ALL OTHER INTERNATIONAL DESTINATIONS FLAT RATE (per order):

    USPS First Class Mail: $14.99

    USPS Priority Mail (up to 4 lbs): $35.00. For shipments of more than 4 lbs. or oversized shipments that will not fit in a Flat Rate Small Priority Mail Box or Flat Rate Envelope, we will contact you for additional surcharges. Posters shipped in a tube will require additional postage for Canadian and International Orders.

    There is no tracking available on these services.

    All shipments will be sent with Customs Declarations and recipient is responsible for any duties or tariffs due from your government. Unfortunately, if your country is not listed as a shipping destination, we are unable to fill your order at this time. Please email us at customerservice@DonnaLoren.net for any additional shipping inquiries.
  3. How do I pay for an order?

    We offer safe and convenient payment options: We accept VISA, MasterCard, Discover, American Express or payment through PAYPAL. We will also accept Money Orders (US Funds only). See information below. 

  4. I don't like ordering online; may I mail you my order?

    Yes!

    a. Send a note with the item number (SKU), description, size (if applicable) and personal inscription (if applicable).

    b. Include your email address*, if you have one, so that we can easily contact you should there be any issues. You will also be able to receive shipping notifications. If you don't have email, please include a phone number where we can reach you, if necessary.

    *By supplying your email address, you agree to be added to the Donna Loren's Newsletter mailing list (you may opt out at any time).

    c. Send payment by Money Order (US Funds only). Be sure to include the flat rate shipping charge:

    DOMESTIC: USPS Priority Mail: $5.99; CANADA: USPS First Class Mail $7.99; USPS Priority Mail International (up to 4 lbs) $16.00; INTERNATIONAL: USPS First Class Mail $9.99; USPS Priority Mail $24.00 (up to 4 lbs). Posters shipped in a tube will require additional postage for Canadian and International Orders.

    d. Send to:

    DonnaLoren.com
    611 South Palm Canyon Dr., Suite #7255
    Palm Springs, CA 92264
  5. I'm getting emails from you, but I don't remember signing up. How do I unsubscribe?

    When you place an order with us, your email address is automatically added to our Mailing List. If you would like to unsubscribe, you may do so with one click when you receive your first email. You may also email us with an unsubscribe request at any time.

Posters shipped in a tube will require additional postage for Canadian and International Orders.Posters shipped in a tube will require additional postage for Canadian and International Orders.Posters shipped in a tube will require additional postage for Canadian and International Orders.
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